This is the official Dr. Melaxin UK store, operated directly by Dr. Melaxin Korea.

All products sold on this website are 100% authentic,

manufactured in Korea by Dr. Melaxin and shipped directly through official channels.

We are aware that there are unofficial websites using similar branding.

To avoid counterfeit products and ensure full customer support,

please purchase only from our official UK store.

Order status can be checked at Dr.Melaxin website [My Account > Order History]

[Dr.Melaxin 100% Refund Policy]

[Return Shipping Costs]

• Customers are responsible for the cost of return shipping.
• Original shipping charges are non-refundable.
• If your order qualified for free shipping, the standard shipping fee will be deducted from your refund.
  
  

[Return Address]

• Returned items must be sent directly to the designated Dr.Melaxin UK warehouse by the customer.

[Return Shipping Address]

acrossB UK Center (Hecny Logistics Limited)
Unit B, Crosspoint Distribution Park,
Swallowfield Way, Hayes UB3 1DQ,
United Kingdom

[Refund Request Period]

• Refund requests must be submitted within 14 days of receiving the product.

[Refund Eligibility Limit]

[Single Product Purchases]

• Only one (1) product per customer / per order is eligible for the 100% refund policy.

[Bundle / Set Purchases]

• Bundle/set products are eligible for refund on a full-set basis only. Partial refunds are not available.
• If multiple bundle/set products are purchased, only one (1) bundle/set is eligible for the 100% refund policy.

[Single Product + Bundle/Set Purchases]

• If a customer purchases both single products and bundle/set products in the same order, only one (1) item is eligible for refund, either one single product or one bundle/set.

[Conditions Where the 100% Refund Policy Does Not Apply]

The 100% refund policy does not apply in the following cases:

• If more than 1/3 of the product has been used
• If more than 15 days have passed since receiving the product

Once the returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be automatically issued to the original payment method within up to 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at the email address below.

📩 brand501.cs.uk@brand501.com

All exchanges and returns must be approved in advance by the Dr.Melaxin Customer Service team. Requests that are not approved may be rejected without prior notice.

If a parcel is returned due to refusal of delivery or long-term non-collection, the return shipping cost will be borne by the customer. Dr.Melaxin is not responsible for parcels returned due to non-collection.

📩 Customer Service Email: brand501.cs.uk@brand501.com

Refunds are issued to your original payment method (PayPal) once the cancellation is confirmed. Please allow up to 5–10 business days for the refund to be processed. If you have any further questions, please contact us at brand501.cs.uk@brand501.com

All products purchased from our website are in British Pounds (GBP).

We currently accept PayPal only, and all payments must be completed at checkout. Thank you for your understanding.

If you want to change the product or cancel the order,
Please reach out to our Customer Service Team (brand501.cs.uk@brand501.com)for assistance, and we will provide guidance with care.

Sometimes, orders can be cancelled automatically if the card information does not match or the order is recognised as having suspected fraudulent activity or unauthorised information provided.

[How to resolve recurring issues]

1. Delete cookies and cache on the site, then completely reboot the browser.
2. Enter a valid card number.

• Cardholder name: Enter your name exactly as it's written on your card
• Expiry date: Enter a valid card expiry date (MM/YY)
• Security code: Enter the CVV or security code on your card

1. Place a new order ensuring the shipping and billing address match.

If you're still unable to place an order, please contact our Customer Service Team and we'll assist you promptly.

📩 Customer Service Team (brand501.cs.uk@brand501.com)

We aim to ship orders placed before 11:59 PM on weekdays within 1–2 business days during non-sale periods.

Please note that orders placed on weekends and public holidays will be shipped on the next business day.

Generally, delivery will be completed within 1–3 business days from the date of order.

*Please note that delivery timescales may vary depending on the courier's situation. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your order by visiting

👉 Royal Mail Track Your Item

If the delivery status shows as [Delivered],
but you haven't received the product, please check the following:

1. Verify the delivery address in your order information.
   
2. Check with a proxy or delegated location.
   Confirm with family, colleagues, security office, or any other delegated location.
   
3. Contact the delivery courier.
   Verify with the assigned courier using the tracking number.
   
   

If the issue cannot be resolved through a proxy, delegated location, or courier,
please contact our Customer Service Team(brand501.cs.uk@brand501.com )
We will promptly assist you after confirming with the courier company.

Changes to shipping information (delivery address, recipient, collection point, etc.) can only be made before dispatch.

Please contact our Customer Service Team for assistance, and we will confirm whether changes are possible and guide you accordingly.

Please note that once your order has been dispatched, it may no longer be possible to amend the delivery information.

📩 Customer Service Email: brand501.cs.uk@brand501.com

If any items are missing from your order, we sincerely apologise for the inconvenience.

Please take photos of the outer packaging and the items you did receive, and contact our Customer Service Team at 📩 brand501.cs.uk@brand501.com with the photos attached. We will look into this and assist you as soon as possible.

Exchanges are only available for the same product originally purchased. If you wish to change an option, please proceed with a return and place a new order.

In the case of defects or damages, Dr.Melaxin will cover the return shipping costs.

Please contact our Customer Service Team at 📩 brand501.cs.uk@brand501.com and include photos of the outer packaging and any damaged or faulty items. This will help us expedite the verification process.